Dashboards:
It is not just enough to have all your data in an easy to understand form. Your dashboard also needs to incorporate key performance indicators (KPIs) and metrics that can help you make informed decisions. You will need multiple dashboards for different job roles and management positions. Each will have their own KPIs and metrics displayed for driving the proper execution.
For instance, your executive needs will require dashboards providing an overview of the status of each department, overall sales, financial performance, and a dashboard that shows KPIs for the business as a whole. On the other hand, each of your managers will need dashboards to understand the performance of their respective department(s). Consider for example, the sales team. An overall view of real time sales performance of the organization is essential for monitoring performance. They will also need to know the status of the various deals, negotiations, and contracts in progress. Furthermore, monitoring market and product segmentation will require dashboards for visualizing sales in different geographical regions. In addition, dashboards for monitoring leads and the performance of each of your products across geographical areas are all beneficial to your sales team.
The OTTS leadership team has visited several leaders at companies these past few months, where we heard and seen not only executives, but also managers and their staff struggle to get a handle on their business. It comes down to the leaders/managers inability to make good critical decisions that will support the company in reducing cost, improving service levels and increasing operating income (O/I).